Can I change the shoes in my order for a different size or model, or just return them?
If you are not fully satisfied with your order, you may request the return within thirty calendar days of receipt, provided that they are not used or damaged.
To exchange one item for another, you must request the return for a refund and you must place a new order with the new article. All items must be returned in the original packaging with the invoice and the return document inside the box. Once we have received the item, we will check that it is in good conditions and we will proceed to dispatch the new article, if you have asked for an exchange. If you have asked for a refund you will receive a full refund for the items you returned within approximately 14 days.
Products purchased with third-party promotions or promotional coupons may be exchanged for another size, colour or a coupon of the same value valid only for purchasing products from the same promotion. This voucher can be redeemed at a maximum of 15 days.
*Return concerning a LODI WOMEN'S KIT: You can request the return of the item but please note that it must be returned in perfect conditions, with its original packaging sealed as received and provided that it does not show signs that it has been used. It is important that the original sealed packaging is not tampered, if it is, the return of the product will not be accepted.
How do I get my money back?
If the payment was made by credit or debit card, the corresponding amount will be refunded to the bank account linked to your card.
If the payment was made using PayPal, the corresponding amount will be refunded to your PayPal account.
If the payment was made using Bizum, the corresponding amount will be refunded to your bank account.
How do I return an item?
1. INVOICE AND RETURN DOCUMENT: Locate the invoice and the return document, mark the articles that you want to return and specify the kind of return you are interested in.
2. PACKAGING: The article must be prepared in its original box (we shall not admit returns in plastic bags), along with the invoice and the return document. Insert the box into the original packaging (in case that you do not keep the original packaging, you can use a similar one but you have to make sure that the article is totally safe inside).
3. REQUEST THE PICK-UP: Fill in the form, click here. We will contact you by email as soon as possible to arrange for collection.
4. TRANSPORT AND PICK-UP: GLS will take care of the collection of the parcel on the agreed day and they will take care of the return label once they have collected the package from you.
5. RETURN: As soon as we receive your return at our warehouse, we will check the article or the articles sent and if they are correct we will proceed to refund the amount paid or to exchange as per your request.
Refund: You will receive an email confirming the refund, it might take several days to appear on your bank account. Please note that refunds may take up to 14 days.
Size/Color change: You will receive an email confirming the exchange and you will receive it within 5 working days. In case that we do not have the size or the colour requested in stock, we will get in touch with you and we will proceed to refund.